Within Germany. A return fee of 5 EUR will be charged for all online returns in Germany made through our returns portal to obtain a return label. The return fee will be deducted from the amount of your refund. Outside Germany. We are unable to provid
If an order includes a gift or bundled items, it should be returned with the order or the retail value of the gift will be automatically deducted if the minimum purchase value of the gift's threshold is not reached. Please click here to read our Gift
From 1 February 2023, we will not provide return labels for orders outside Germany and the UK; the customer is responsible for the product until it reaches us and the shipping and other charges. In order to make ordering and returns processes as sust
A return fee of 5 EUR will be charged for all online returns in Germany made through our returns' portal to obtain a return label. The return fee will be deducted from the amount of your refund. Please note whether you have ordered from our internati
Our return portal is only for orders within Germany. Please make sure that you use the e-mail address you used to place the order with us and the order number you received from us (e.g.: IN12345, DE123456). You will find this number only in the confi
You can log back into our return portal and download the return label if you did not receive it by email. DE Return portal: https://gobicashmereeu.returnscenter.com/. IN Return portal: https://gobicashmereeu.returnscenter.com/
We are unable to provide return labels for orders outside of Germany and the UK, since the 1st of February 2023; the customer is to be responsible for the product until it reaches us and the shipment fee. Until the delivery to our warehouse, the parc
We are unable to provide return labels for orders outside of Germany and the UK. since the 1st of February 2023; the customer is to be responsible for the product until it reaches us and the shipment fee. Until the delivery to our warehouse, the par
Unfortunately, we do not offer an exchange; you can simply return the item and place a new order with us.
Unfortunately, we are not able to arrange a return package pickup.
Upon receipt of the return, it will be inspected;. - If the return is approved for a refund, the amount will be credited to the customer's account within 14 business days (this may vary depending on the banking institution). - If the return is not ap
Once the returned product has been inspected and accepted, a refund will be issued within 14 business days in the form of the original payment method the customer used for the purchase, and you will be notified by email. Please note that depending on
To pause your payment plan with Klarna, log in to the Klarna app or web portal and locate the purchase you'd like to dispute. Select 'Report a return' from the options provided.
Please note the following:. - Whether your order has a gift/ bundle/ "BOGO" promotion and whether you have returned it. In case of a (partial) return, the retail value of the gift will be automatically deducted if the minimum purchase value of the gi
If your 14 days return period exceeded, and you brought the return to the post office later than this period, we can only offer you a store credit, and a refund is not possible. - Returns are eligible if initiated and posted at any local post office
If you used our return label, please contact us at [email protected] and send us the return proof/ return bill with the return tracking number. If the parcel is delivered to our 3PL logistic partner, we will inform our partner to book the re
If you returned your order on your own cost, please note the correct return address. The correct return address:. Alt FineCom Logistics GmbH. c/o GOBI Cashmere. Otto-Brindl-Strasse 444. 94447 Plattling. Germany. If you can track your parcel and see t
To read more on the return and refund policy regarding. - Zalando DE orders, please click here. - Zalando AT orders, please click here. - Zalando FR orders, please click here. - Zalando SE orders, please click here.