Returns & Refunds
Return policy
Within EU. All online returns are subject to a return fee, automatically deducted from your refund. Germany & EU: Return labels are available via our return portal. Fees are €5 within Germany and vary across the EU. Customers are responsible for the
What is the Gift/Bundle/BOGO return policy?
Gift/Bundle/BOGO/2+1 with Purchase. If you are returning an order that includes a gift/bundle/BOGO please include the gift item with your return. If you are returning one of the paid items from a "2+1" promotion, the free item may need to be returned
Why is there no free return?
Return options and applicable charges vary by location. Please check our Return Policy for details about return labels and costs for your order. Fit can vary between styles, so review the product description and size guide before purchasing. Where ga
How can I use the return portal?
Germany & EU: Return shipping labels can be generated via our return portal. The applicable return fee (€5 within Germany; rates vary within the EU) will be deducted from your final refund. Please note whether you have ordered from our international
I cannot create a return label using your portal
Germany & EU: Return shipping labels can be generated via our return portal. The applicable return fee (€5 within Germany; rates vary within the EU) will be deducted from your final refund. Returns must be dropped off at a local post office within 14
Return for Non-EU countries
Germany & EU: Return shipping labels can be generated via our return portal. The applicable return fee (€5 within Germany; rates vary within the EU) will be deducted from your final refund. Outside the EU: Return labels are not provided. Customers mu
Return Switzerland
Germany & EU: Return shipping labels can be generated via our return portal. The applicable return fee (€5 within Germany; rates vary within the EU) will be deducted from your final refund. Outside the EU: Return labels are not provided. Customers mu
Do you have an exchange service?
We accept exchanges within 30 days from the date the customer receives their order. To request an exchange, customers must first contact our customer service team, [email protected], for guidance.Once the return is registered in our system,
Do you book a home collection for returns?
Unfortunately, we are not able to arrange a return package pickup.
How long does it take until I receive my refund?
Upon receipt of the return, it will be inspected;. - If the return is approved for a refund, the amount will be credited to the customer's account within 14 business days (this may vary depending on the banking institution). - If the return is not ap
How will I know you have refunded me?
Once the returned product has been inspected and accepted, a refund will be issued within 14 business days in the form of the original payment method the customer used for the purchase, and you will be notified by email. Please note that depending on
I have returned my order, but Klarna is still sending me payment reminder
To pause your payment plan with Klarna, log in to the Klarna app or web portal and locate the purchase you'd like to dispute. Select 'Report a return' from the options provided.
My refund was incomplete
Please note the following:. Please include any gift or free promotional items with your return. For 2+1 promotions, returning a paid item may require returning the free item. The promotion becomes void if you keep fewer than the required number of it
My return period is exceeded
If your return period has expired and you posted the parcel after the deadline, we unfortunately cannot offer a refund. In this case, only an exchange or store credit is available. Returns must be posted within 14 days of receiving the order. The dea
My return is lost (used our return label)
If you used our return label, please contact us at [email protected] and send us the return proof/ return bill with the return tracking number. If the parcel is delivered to our 3PL logistic partner, we will inform our partner to book the re
My return is lost (returned on own cost)
If you returned your order on your own cost, please note the correct return address. The correct return address:. WKS Textilveredlungs-GmbHc/o GOBI Cashmere Europe GmbHIndustriestr. 149849 WilsumGermany. If you can track your parcel and see that it h
Zalando return and refund
To read more on the return and refund policy regarding. - Zalando DE orders, please click here. - Zalando AT orders, please click here. - Zalando FR orders, please click here. - Zalando SE orders, please click here.