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If you wish to get support through e-mail, please send us your inquiries to the e-mail below:
support-1@gobicashmere.com
Please note that due to the Holidays, there will be delays to replies and your inquiries.

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Return Portal

Rewards Program

Cashmere Care

Return to Main Website

GOBI Cashmere EU

<p id="isPasted" style="margin:0in;text-align:left;font-size:16px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="font-size:15px;font-family:&quot;Arial&quot;,sans-serif;">To pause your payment plan with Klarna, log in to the Klarna app or web portal and locate the purchase you&apos;d like to dispute. Select &apos;Report a return&apos; from the options provided.</span></p>

To pause your payment plan with Klarna, log in to the Klarna app or web portal and locate the purchase you'd like to dispute. Select 'Report a return' from the options provided.

I have returned my order, but Klarna is still sending me payment reminder

Orders

Returns & Refunds

Where can I find out more about GOBI Cashmere?

What brands does GOBI Cashmere have?

GOBI Cashmere terms & conditions

What is Mongolian cashmere?

Where can I buy GOBI Cashmere products?

Why is the cashmere better than other fabrics?

Product sustainability

Is your cashmere ethically sourced?

About us

How do I place an order?

How can I cancel my order?

Can I modify/change my order/address after it has been placed?

Duplicated orders

Why was my order cancelled? - Out of stock

When will I receive other items? My order was incomplete?

What countries does GOBI Cashmere deliver to?

Delivery timings, methods and costs

What documents will be included in the shipment?

Do I need to pay taxes and customs charges?

Delivery to a DHL Packstation

Is multiple address delivery possible?

Can I change the delivery address?

Where is my order?

What happens if the courier is unable to deliver or if I am not home?

What should I do if my order has not been delivered?

What should I do if I received a wrong product?

What should I do if I received a damaged and incomplete parcel?

What should I do if an item is missing from my order or I received a damaged item?

Delivery

Return policy

What is the Gift/Bundle/BOGO return policy?

Why is there no free return?

How can I use the return portal? (only within Germany)

I cannot create a return label using your portal

I haven’t received the return label

Return for Non-EU countries

Return Switzerland

Do you have an exchange service?

Do you book a home collection for returns?

How long does it take until I receive my refund?

How will I know you have refunded me?

My refund was incomplete

My return period is exceeded

My return is lost (used our return label)

My return is lost (returned on own cost)

Zalando return and refund

How can I subscribe/unsubscribe to your Newsletter/ SMS?

What emails should I expect after placing an order?

What should I do if I haven't received or deleted my order or shipping confirmation email?

I can’t find/download my invoice

Is shopping on gobicashmere.com safe?

What to do if the website does not work properly?

I cannot place an order

How to sign up on your website?

I can't log in to my account

Which payment methods do you accept?

Paid with Sofort Bank

Are the prices the same online and in store?

Why the price changes at the check-out? Tax added price/ dynamic prices including taxes

Why are your prices increased?

Do you offer price adjustments?

Reward program - How can I use loyalty points?

Reward program -How does the friend referral for rewards program work?

Reward program - How can I earn points for reviews?

Why was a gift/bundle item not included in the shipment?

Do you have a gift wrap service?

What is your gift policy?

Payment/price, promos/gift/discount/ loyalty points

Sizing guide

What is Pantone colour system?

What are organic colours?

What materials are used to make your products?

What materials are used to make your sneakers?

About ply and gauge (gg)

Certification - OEKO-TEX STANDARD 100 for 100% cashmere yarns

Certification - OEKO-TEX Standard 100 Certificate for textile articles

When will you restock your products? How do I know if the item is in stock?

I want to complaint about a faulty product

Can cashmere get static?

Why is cashmere itchy and doesn’t feel soft?

Storing

Washing

About pilling

Ironing

Cashmere Sneakers

Cashmere smell

My cashmere lost form/shrunk/is baggy

Cashmere socks have holes

Cashmere infested with moths

Product

I have returned my order, but Klarna is still sending me payment reminderUpdated 9 months ago