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If you wish to get support through e-mail, please send us your inquiries to the e-mail below:
support-1@gobicashmere.com
Please note that due to the Holidays, there will be delays to replies and your inquiries.

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GOBI Cashmere EU

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GOBI Cashmere FAQ

You may track your order by clicking on the link provided in your shipping confirmation e-mail. If your order is taking longer to deliver or lost, please contact our customer support and they will issue an investigation on your behalf.

Where is my order?

We have a dedicated sizing guide on every product's webpage, on the right side of the sizes.

How can I pick the right size?

We have a dedicated return portal where you can return your order. Please note that orders that are received after 14 days are eligible for returns.
When using our return portal, please make sure that you are using the order number and e-mail address you used to make your initial order.
Use the link below to visit our return portal.

https://gobicashmereeu.returnscenter.com/

How can I return an order?

We usually issue refunds when we receive the order at our warehouse, and it could take 14 business days for the refund to transfer to your original method of payment.

When will I receive my refund?

Our return eligibility date is 14 days and the eligibility date will start once the customer receives the delivery.

We are unable to provide return labels for orders outside of Germany and the UK

For more return policy information please click HERE.

What is your return policy?

Under normal circumstances, products will be packed and handed over to our logistics partner within 2 working days.

The actual delivery time of the parcel varies between 3-7 business days within the EU and deliveries to non-EU countries can take up to 21 business days depending on the destination.

What is your shipping policy?

Fulfillment could take 1-2 business days, however, if it is taking longer, please contact our customer support for further help. Thank you for your patience!

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