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Sizing guide
You can find available measurements by selecting “Size Guide” on the product page. Fit can vary between styles, so review the product description and size guide before ordering. Where available, you can also use “Find My Fit”. If the guide lists garm
What is Pantone colour system?
Pantone provides standardised colour references that help designers and manufacturers communicate colour choices. GOBI uses Pantone references as part of its colour development process. Product colours may appear different depending on your screen se
What are natural colours?
Natural-colour cashmere uses the original shades of the cashmere fibre. GOBI works with four natural tones: white, beige, warm grey and taupe. Selected styles in our Natural Colour Cashmere collection are made without an added dyeing or bleaching sta
What materials are used to make your products?
Our range includes products made from 100% cashmere and cashmere blends, including silk and cashmere blends. Materials vary by product and style. Check the product description and composition label for the exact fibre content. Linings, padding, soles
What materials are used to make your sneakers?
Cashmere Sneakers. Experience the ultimate in comfort and style with GOBI’s LOW-TOP CASHMERE SNEAKERS. Combining the timeless appeal of cashmere with the versatility of sneakers, they’re a true wardrobe essential for those seeking unmatched sophistic
About ply and gauge (gg)
Ply and gauge help describe how knitwear is made. Neither measure alone determines its quality, warmth or durability. Ply. Ply refers to the number of strands twisted together to make a yarn. For example, two strands form a 2-ply yarn. The finished f
Certification - OEKO-TEX STANDARD 100 for 100% cashmere yarns
GOBI’s certified cashmere yarns are tested for harmful substances against the requirements of OEKO-TEX® STANDARD 100, within the scope of the relevant certificate. Certification applies to the yarns covered by that certificate. It does not automatica
Certification - OEKO-TEX Standard 100 Certificate for textile articles
GOBI holds OEKO-TEX® STANDARD 100 certification for selected finished textile products within the stated certificate scope. For a certified finished article, its components—including threads, buttons and other accessories—must meet the standard’s app
When will you restock your products? How do I know if the item is in stock?
Select your preferred size and colour on the product page to check availability. For products offered on pre-order, review the stated dispatch information before purchasing. Availability can change. If an item becomes unavailable during checkout, ref
How do I report a faulty product?
Please contact our customer service team at [email protected] with your order number, a description of the issue and, where possible, clear photographs showing the affected area. Our team will review the information and explain the next step
Can cashmere get static?
Yes. Cashmere can develop static electricity through friction, particularly in dry conditions. The clothing you layer with it can also affect static build-up. Static alone does not indicate a manufacturing fault. Follow the garment’s care label, and
Why is cashmere itchy and doesn’t feel soft?
How cashmere feels can vary with fibre characteristics, yarn, fabric construction and finishing. Individual skin sensitivity also affects comfort, so the same garment may feel different to different people. If your item feels unusually rough or cause