How do I report a faulty product?Updated 6 hours ago

Please contact our customer service team at [email protected] with your order number, a description of the issue and, where possible, clear photographs showing the affected area.

Our team will review the information and explain the next steps. Depending on the circumstances and your applicable consumer rights, a remedy may include repair, replacement, a price reduction or a refund.

Your rights relating to faulty products are separate from change-of-mind returns and are not limited to a 14-day return period.

Normal wear, accidental damage and damage caused by incorrect care are generally different from manufacturing faults. However, we will consider the circumstances of your complaint rather than automatically excluding an issue because it involves pilling or a change in shape.

Please contact us before arranging a repair or treatment that could alter the affected area.