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Orders
Learn how to place, track and return your orders at GOBI Cashmere!
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How do I place an order?
To order online, please follow these steps:. 1. Select goods. Enter your customer details: invoice address, delivery address, contact details including email and phone number. 2. Select payment method. Check & verify info (name, address, method of pa
How can I cancel my order?
Please contact our customer support by email at [email protected] to cancel your order. We will forward your request to our logistics partner, however, please understand that your request could be denied if your order is already processed fo
Can I modify/change my order/address after it has been placed?
Unfortunately, we are not able to modify an order/ address once it has been placed. Therefore, we kindly ask you to contact us by email at [email protected] if you want to cancel your order. We can try and request our logistics partner to ca
Duplicated orders
Please contact our customer support by email at [email protected] to cancel your order. We will forward your request to our logistics partner, however, please understand that your request could be denied if your order is already being proces
Why was my order cancelled? - Out of stock
We are very sorry if your order was cancelled. Due to a system error that occurs from time to time, some items may be sold even though they are sold out. Your order could Unfortunately, your order may have been one of these and had to be cancelled. O
When will I receive other items? My order was incomplete?
We are very sorry that your order was shipped partially. Due to a system error that occurs from time to time, some items may be sold even though they are sold out. Your order could unfortunately be one of them and had to be shipped partially. In this