We partner with DHL, DHL Express for all our deliveries, usually throughout the world. Please read here about the current ramifications on shipping and delivery by Deutsche Post and DHL as a result of national and international events that may impact
All orders are processed by our logistics partner, AltFinecom, in Germany. Under normal circumstances, orders are packed and handed over to the carrier within two working days. Our orders are shipped with DHL Express and Standard shipping, and DHL ha
We ship the parcel with invoice and return slip. We also send the invoice and return information within the confirmation email after the order placement. If you are not able to find the confirmation email of your order, please contact our customer su
Within EU. There are no customs duties, and no additional fees other than the shipping cost to be paid when ordering from within the EU. The quoted final prices will include the VAT of the destination country. Outside EU. In some countries outside th
To receive your shipment at a DHL Pack station, enter the correct Pack station address. Please read here on DHL, how to receive your parcels at a Pack station. Please note that if you use a Pack station as your delivery address, it is unfortunately n
Unfortunately, we only ship orders to one shipping address at a time. If you would like us to send your items to different addresses, please place a separate order for each address.
Unfortunately, we are not able to modify an order/ address once it is placed. Please place a new order with the correct address. We kindly ask you to contact us by email at [email protected], if you want to cancel your order. We can try and
Once your order is packed and dispatched, you will receive a shipment notification by email. This email will include the tracking number, which you can use on the corresponding tracking websites that you have chosen as a carrier to track the delivery
DHL usually only makes one delivery attempt and takes the parcel to a branch if the recipient or a neighbour cannot be found. The parcel can be collected the next day at the earliest with the parcel notification card and an identity card. If the parc
If the delivery is taking longer than the maximum delivery period of 7 business days within Germany and EU countries, and 21 business days to the non-EU countries or if the tracking information shows that your parcel was delivered, but you have not r
We deeply apologize if this happened. Please contact our Customer Service team via email within 2 days ([email protected]) and send the photos of the product and the label. We will help you further.
We are sorry if you have received an incomplete and damaged package. Please contact our Customer Service team via email within 2 days ([email protected]) and send photos of the product and the package. Please bring the parcel to the nearest
If a product is missing from your order, or you have received a damaged product, your products might have got lost or damaged during the delivery. Please contact our Customer Service team within 2 days via email ([email protected]) and send