GOBI Cashmere EU logo
GOBI Cashmere EU logo

All articles

Payment/price, promos/gift/discount/ loyalty points

Which payment methods do you accept?

We offer the following methods of payment on our website:. Visa. Mastercard. American Express. Maestro. Union Pay. Bancontact. EPS. Überweisung. Ideal. Klarna pay later. Klarna pay now. Sofort bank. Shop Pay. Apple Pay. Google Pay. PayPal. We use Sho

Paid with Sofort Bank

If you have paid with us using Sofort Bank, transactions between banks can take a few days. Orders are normally processed within 1-2 business days after receipt of payment. You will be notified by email when your order is ready to ship.

Are the prices the same online and in store?

Promotions. Please note that discounts and promotions may vary at online and physical stores. We cannot guarantee that the same prices will always be available online and in physical stores. Products purchased at online stores cannot be returned or r

Why the price changes at the check-out? Tax added price/ dynamic prices including taxes

We activated dynamic prices including taxes on Shopify since the 1st of February, 2023. Include or exclude tax based on the customer's country: Customers in some countries or regions, such as the United Kingdom, expect to see product prices inclusive

Why are your prices increased?

We fully understand your concern about the price increase and kindly seek your attention to our statement. Our goal is to continue to provide you with the most authentic cashmere products, and to run our logistical procedures as efficiently and econo

Do you offer price adjustments?

Unfortunately, we don't offer price adjustments. You are welcome to return the item and re-order at the new price if you wish. At the end of GOBI’s promotions or sales offers, any following offers may hold the same or similar sales amount or offered

Reward program - How can I use loyalty points?

After you have registered on our website as well as for the reward program with an email address, you will be able to redeem your points. Please note and register there on which website, German or English, you have your points and orders. As our Engl

Reward program -How does the friend referral for rewards program work?

Give your friends €20 off their first order over €100 and get €20 (in points) for each successful referral. Once your friends register on our website, and for the rewards program and make a purchase over €100, the 20EUR (in points) will be added to y

Reward program - How can I earn points for reviews?

Please note, the review points are not meant for each review. That means the review points will be added only once. Currently, the review points are added automatically for the review on our website. Please note that you have to leave a review on our

Why was a gift/bundle item not included in the shipment?

To receive a gift/additional BOGO (Buy 1, Get 1 Free) and bundle item, the customer should add it to the cart with the selected item, otherwise, the gift/additional BOGO and bundle item will not be shipped together. GOBI has no authority to ship the

Do you have a gift wrap service?

Unfortunately, we do not offer a gift-wrapping service. Please note, our orders are processed by our 3PL-Partner, and the return form and delivery note/invoice are included in the parcel.

What is your gift policy?

Please read our gift policy. From time to time, we run “Free Gift/Bundle” offers and promotions when you purchase qualifying items or place a qualifying order. These are the terms and conditions that govern those promotions:. https://www.gobicashmere