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Order confirmation email:. After you have placed an order, an order confirmation email will be sent to the customer, which includes the summary, the general terms, conditions and the invoice for the order. Please note: This order confirmation does no
If you need your order or shipping confirmation email again, please contact us by email at [email protected] and our customer service team will resend your requested information.
You have received an order confirmation email from us after placing your order. In the email, you can download the invoice for your order as a PDF. If you can’t download your invoice, please contact customer service at [email protected].
We use Shopify payment with integrated 3D Secure checkout. 3D Secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting the user to the card issuer’s domain
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If you are unable to proceed to checkout, these products may be sold out. Therefore, please remove all products from your shopping cart and try again to add the goods to the cart. Please make sure the discount code isn’t expired. If you are having pr
If you have created a customer account on our website, you will receive an e-mail from us to activate your account. Please click on the "Activate your account" button, and you will be redirected to our website where you can enter and confirm your e-m
Please note whether you have ordered or registered on our English or German website. If you can’t log in to your account with the email, which you’ve used for your last order, that means you do not have a customer account with us. So far, you have or