What to do if the website does not work properly?Updated 9 months ago

If you are having problems with our website, please try clearing your browser's cookies and cache.
 For example, click here to read the instructions on how to clear Google Chrome cookies and cache.

 Alternatively, please try using the private browsing window or another browser/device to place your order.

If you are unable to proceed to checkout, these products may be sold out. Therefore, please remove all products from your shopping cart and try again to add the goods to the cart.

 If these methods do not solve the problem, please contact our customer service by e-mail and send us a screenshot of the problem with a detailed description. Our technical staff will have a look at the problem and fix it.

 You can email to us the HAR capture and describe the issue in detail so that we can identify the issue on our website. Please follow the instructions by clicking here. You can get a capture of an HTTP session in many browsers, including Google Chrome, Microsoft Edge, and Mozilla Firefox.