My return period is exceededUpdated 9 months ago

If your 14 days return period exceeded, and you brought the return to the post office later than this period, we can only offer you a store credit, and a refund is not possible. 

- Returns are eligible if initiated and posted at any local post office within 14 days of the customer's receipt of the original order. Returns initiated later than the given time are only eligible for a store credit, however, the return shipping fee is to be paid by the customer.

The return address:

Alt FineCom Logistics GmbH

c/o GOBI Cashmere 

Otto-Brindl-Strasse 444 

94447 Plattling 

Germany 

Include the filled-out delivery note/return form you received with your order in the package. Otherwise, your return cannot be processed.

Please note: Label removal will be considered proof that a product has been used by you; the product cannot be returned under these circumstances, and unaccepted returns will be returned to you.

Please note that orders placed using Klarna cannot be refunded onto a store credit/gift card. That means the amount must be paid to Klarna.

Please read our return policy and gift policy. 

If you use the original box, please make sure to remove all other labels and stickers from the box.