How can I use the return portal?Updated 17 days ago
Germany & EU: Return shipping labels can be generated via our return portal. The applicable return fee (€5 within Germany; rates vary within the EU) will be deducted from your final refund.
Please note whether you have ordered from our international or German website.
Multiple orders must be returned separately to avoid processing problems.
Returns must be dropped off at a local post office within 14 days of receiving the order. The deadline is determined by the date the parcel is posted, not the date the return is registered.
Please make sure that you use the e-mail address you used to place the order with us and the order number you received from us (e.g.: IN12345, DE123456).
You will find this number only in the confirmation emails.
Return Process:
1. Please visit/click on our return portal (link below):
For orders with DE123456: DE Returns Center
For international orders with IN12345: IN Retourenportal
2. Login with the order number and email. This information can be found in the order confirmation email.
3. Select which products you would like to return.
4. Please select the reason for the return.
5. please check your return details and click the SUBMIT button.
6. You will receive a return label from DHL by email.
7. Download and print the return label.
8. make sure that all items to be returned are in their original condition and packaging (including the label).
9. Pack all the products to be returned (including gifts) together with the return form in the package and stick the return label on it. You can use the original box (please make sure to remove all other labels and stickers from the box). Please note that your return cannot be processed without the return form.
10. Upon receipt of the return, it will be inspected;
- If the return is approved for a refund, the amount will be credited to the customer's account within 14 days (this may vary depending on the banking institution).
- If the return is not approved, the products will be returned to the customer.
Until the delivery to our warehouse, the parcel remains under the customer’s responsibility. Please keep proof of postage.
Please read our return policy.