I cannot create a return label using your portalUpdated 12 days ago

Germany & EU: Return shipping labels can be generated via our return portal. The applicable return fee (€5 within Germany; rates vary within the EU) will be deducted from your final refund.

Returns must be dropped off at a local post office within 14 days of receiving the order. The deadline is determined by the date the parcel is posted, not the date the return is registered.

Please make sure that you use the e-mail address you used to place the order with us and the order number you received from us (e.g.: IN12345, DE123456). 

You will find this number only in the confirmation emails. If you are unable to create a return label via the return portal, please contact our customer service team.

Please note, the order number for the return portal is not on the delivery note.

Please note whether you have ordered from our international or German website.

For orders with DE123456: DE Returns Center

For international orders with IN12345: IN Retourenportal