GOBI Cashmere EU logo
GOBI Cashmere EU logo

All articles

Do you have an exchange service?Updated 18 days ago

We accept exchanges within 30 days from the date the customer receives their order.

  • Eligible exchanges: Items returned within 30 days of delivery can be exchanged.
  • Non-eligible exchanges: Returns initiated after 30 days from the delivery date cannot be exchanged.

To request an exchange, customers must first contact our customer service team for guidance.
Once the return is registered in our system, the replacement product will be shipped within 3-5 business days.

Please note customers are responsible for the return fee & shipping fee for all exchanges.

Was this article helpful?
Yes
No