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Return Portal

Rewards Program

Cashmere Care

Return to Main Website

GOBI Cashmere EU

If you returned your order on your own cost, please note the correct return address.&#xA0;The correct return address:Alt FineCom Logistics GmbHc/o GOBI Cashmere&#xA0;Otto-Brindl-Strasse 444&#xA0;94447 Plattling&#xA0;Germany&#xA0;&#xA0;If you can track your parcel and see that it has been delivered to the correct address, please provide us with the return number and tracking link so that we can inform our logistics partner to book the return.If your return cannot be tracked, we recommend that you start an investigation with the shipping company where you gave your parcel because you have returned it at your own cost.If you use the original box, please make sure to

If you returned your order on your own cost, please note the correct return address. The correct return address:. Alt FineCom Logistics GmbH. c/o GOBI Cashmere. Otto-Brindl-Strasse 444. 94447 Plattling. Germany. If you can track your parcel and see t

My return is lost (returned on own cost)

Orders

Returns & Refunds

Where can I find out more about GOBI Cashmere?

What brands does GOBI Cashmere have?

GOBI Cashmere terms & conditions

What is Mongolian cashmere?

Where can I buy GOBI Cashmere products?

Why is the cashmere better than other fabrics?

Product sustainability

Is your cashmere ethically sourced?

About us

How do I place an order?

How can I cancel my order?

Can I modify/change my order/address after it has been placed?

Duplicated orders

Why was my order cancelled? - Out of stock

When will I receive other items? My order was incomplete?

What countries does GOBI Cashmere deliver to?

Delivery timings, methods and costs

What documents will be included in the shipment?

Do I need to pay taxes and customs charges?

Delivery to a DHL Packstation

Is multiple address delivery possible?

Can I change the delivery address?

Where is my order?

What happens if the courier is unable to deliver or if I am not home?

What should I do if my order has not been delivered?

What should I do if I received a wrong product?

What should I do if I received a damaged and incomplete parcel?

What should I do if an item is missing from my order or I received a damaged item?

Delivery

Return policy

What is the Gift/Bundle/BOGO return policy?

Why is there no free return?

How can I use the return portal? (only within Germany)

I cannot create a return label using your portal

I haven’t received the return label

Return for Non-EU countries

Return Switzerland

Do you have an exchange service?

Do you book a home collection for returns?

How long does it take until I receive my refund?

How will I know you have refunded me?

I have returned my order, but Klarna is still sending me payment reminder

My refund was incomplete

My return period is exceeded

My return is lost (used our return label)

Zalando return and refund

How can I subscribe/unsubscribe to your Newsletter/ SMS?

What emails should I expect after placing an order?

What should I do if I haven't received or deleted my order or shipping confirmation email?

I can’t find/download my invoice

Is shopping on gobicashmere.com safe?

What to do if the website does not work properly?

I cannot place an order

How to sign up on your website?

I can't log in to my account

Which payment methods do you accept?

Paid with Sofort Bank

Are the prices the same online and in store?

Why the price changes at the check-out? Tax added price/ dynamic prices including taxes

My return is lost (returned on own cost)Updated 9 months ago