Return for Non-EU countriesUpdated 9 months ago

We are unable to provide return labels for orders outside of Germany and the UK, since the 1st of February 2023; the customer is to be responsible for the product until it reaches us and the shipment fee. Until the delivery to our warehouse, the parcel remains under the customer’s responsibility. 

Please keep proof of postage.

The return address:

Alt FineCom Logistics GmbH

c/o GOBI Cashmere 

Otto-Brindl-Strasse 444 

94447 Plattling 

Germany 

Please note that postal and parcel shipments from a non-EU country to Germany must always be cleared through customs. You can avoid customs duties/taxes by enclosing with the return a complete and correctly filled out customs declaration, invoice and return form.  Please always attach these documents to the outside of your parcel. We advise obtaining the relevant information from your customs authority in the respective third country.

Please note that your return cannot be processed without the returns form included with your order.  

Please read our return policy.