How can I use the return portal? (only within Germany)Updated 9 months ago

A return fee of 5 EUR will be charged for all online returns in Germany made through our returns' portal to obtain a return label. The return fee will be deducted from the amount of your refund.

Please note whether you have ordered from our international or German website.

Multiple orders must be returned separately to avoid processing problems.

Please make sure that you use the e-mail address you used to place the order with us and the order number you received from us (e.g.: IN12345, DE123456). 

You will find this number only in the confirmation emails. 

Return Process:

1. Please visit/click on our return portal (link below): 

DE Return portal: https://gobicashmereeu.returnscenter.com/

IN Return portal: https://gobicashmereeu.returnscenter.com/

2. Login with the order number and email. This information can be found in the order confirmation email. 

3. Select which products you would like to return. 

4. Please select the reason for the return. 

5. please check your return details and click the SUBMIT button.

6. You will receive a return label from DHL by email.

7. Download and print the return label. 

8. make sure that all items to be returned are in their original condition and packaging (including the label).

9. Pack all the products to be returned (including gifts) together with the return form in the package and stick the return label on it. You can use the original box (please make sure to remove all other labels and stickers from the box). Please note that your return cannot be processed without the return form. 

10. Upon receipt of the return, it will be inspected;

- If the return is approved for a refund, the amount will be credited to the customer's account within 14 days (this may vary depending on the banking institution).

- If the return is not approved, the products will be returned to the customer.

Until the delivery to our warehouse, the parcel remains under the customer’s responsibility. Please keep proof of postage. 

Please read our return policy and gift policy.