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GOBI Cashmere EU

<p id="isPasted" style="margin:0in;text-align:left;font-size:16px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="font-size:15px;font-family:&quot;Arial&quot;,sans-serif;">All orders are processed by our logistics partner, AltFinecom, in Germany. Under normal circumstances, orders are packed and handed over to the carrier within two working days.</span></p><p style="margin:0in;text-align:left;font-size:16px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="font-size:15px;font-family:&quot;Arial&quot;,sans-serif;">Our orders are shipped with DHL Express and Standard shipping, and DHL hands over the parcels to a logistics company in the destination country for the last mile.</span></p><p style="margin:0in;text-align:left;font-size:16px;font-family:&quot;Calibri&quot;,sans-serif;"><br></p><h5 id="isPasted">Delivery prices and timings<br><table><thead></thead><tbody><tr><td>Shipping countries</td><td>Standard</td><td>Delivery Time</td><td>Express</td><td>Delivery Time</td></tr><tr><td>Germany</td><td>&#x20AC;5</td><td>3-5 Business Days</td><td>&#x20AC;10</td><td>2-3 Business Days</td></tr><tr><td>EU countries</td><td>&#x20AC;9</td><td>3-7 Business Days</td><td>&#x20AC;15 - &#x20AC;20</td><td>2-3 Business Days</td></tr><tr><td>Rest of the World</td><td>May vary</td><td>14&#x2013;21 Days</td><td>May vary</td><td>Up to 7 Days</td></tr><tr><td colspan="5">The payment amount will reflect the price stated at the time of purchase on our website.</td></tr></tbody></table></h5><p><br></p>

All orders are processed by our logistics partner, AltFinecom, in Germany. Under normal circumstances, orders are packed and handed over to the carrier within two working days. Our orders are shipped with DHL Express and Standard shipping, and DHL ha

Delivery timings, methods and costs

Orders

Delivery

Where can I find out more about GOBI Cashmere?

What brands does GOBI Cashmere have?

GOBI Cashmere terms & conditions

What is Mongolian cashmere?

Where can I buy GOBI Cashmere products?

Why is the cashmere better than other fabrics?

Product sustainability

Is your cashmere ethically sourced?

About us

How do I place an order?

How can I cancel my order?

Can I modify/change my order/address after it has been placed?

Duplicated orders

Why was my order cancelled? - Out of stock

When will I receive other items? My order was incomplete?

What countries does GOBI Cashmere deliver to?

What documents will be included in the shipment?

Do I need to pay taxes and customs charges?

Delivery to a DHL Packstation

Is multiple address delivery possible?

Can I change the delivery address?

Where is my order?

What happens if the courier is unable to deliver or if I am not home?

What should I do if my order has not been delivered?

What should I do if I received a wrong product?

What should I do if I received a damaged and incomplete parcel?

What should I do if an item is missing from my order or I received a damaged item?

Return policy

What is the Gift/Bundle/BOGO return policy?

Why is there no free return?

How can I use the return portal? (only within Germany)

I cannot create a return label using your portal

I haven’t received the return label

Return for Non-EU countries

Return Switzerland

Do you have an exchange service?

Do you book a home collection for returns?

How long does it take until I receive my refund?

How will I know you have refunded me?

I have returned my order, but Klarna is still sending me payment reminder

My refund was incomplete

My return period is exceeded

My return is lost (used our return label)

My return is lost (returned on own cost)

Zalando return and refund

Returns & Refunds

How can I subscribe/unsubscribe to your Newsletter/ SMS?

What emails should I expect after placing an order?

What should I do if I haven't received or deleted my order or shipping confirmation email?

I can’t find/download my invoice

Is shopping on gobicashmere.com safe?

What to do if the website does not work properly?

I cannot place an order

How to sign up on your website?

I can't log in to my account

Which payment methods do you accept?

Paid with Sofort Bank

Are the prices the same online and in store?

Why the price changes at the check-out? Tax added price/ dynamic prices including taxes

Why are your prices increased?

Do you offer price adjustments?

Reward program - How can I use loyalty points?

Reward program -How does the friend referral for rewards program work?

Reward program - How can I earn points for reviews?

Why was a gift/bundle item not included in the shipment?

Do you have a gift wrap service?

What is your gift policy?

Payment/price, promos/gift/discount/ loyalty points

Sizing guide

What is Pantone colour system?

What are organic colours?

What materials are used to make your products?

What materials are used to make your sneakers?

About ply and gauge (gg)

Certification - OEKO-TEX STANDARD 100 for 100% cashmere yarns

Certification - OEKO-TEX Standard 100 Certificate for textile articles

When will you restock your products? How do I know if the item is in stock?

I want to complaint about a faulty product

Can cashmere get static?

Why is cashmere itchy and doesn’t feel soft?

Storing

Washing

About pilling

Ironing

Cashmere Sneakers

Cashmere smell

My cashmere lost form/shrunk/is baggy

Cashmere socks have holes

Cashmere infested with moths

Product

Delivery prices and timingsShipping countriesStandardDelivery TimeExpressDelivery TimeGermany€53-5 Business Days€102-3 Business DaysEU countries€93-7 Business Days€15 - €202-3 Business DaysRest of the WorldMay vary14–21 DaysMay varyUp to 7 DaysThe payment amount will reflect the price stated at the time of purchase on our website.

Shipping countries	Standard	Delivery Time	Express	Delivery Time
Germany	€5	3-5 Business Days	€10	2-3 Business Days
EU countries	€9	3-7 Business Days	€15 - €20	2-3 Business Days
Rest of the World	May vary	14–21 Days	May vary	Up to 7 Days
The payment amount will reflect the price stated at the time of purchase on our website.

Delivery timings, methods and costsUpdated 9 months ago