Learn more about our return process and policy!
Return labels are no longer free, for our German customers there will be a € 5 charge for a return label using our return portal, and as for our international customers, The customer is to be responsible for the product until it reaches us and the sh
We regret to inform you that we are unable to offer return labels at this time. As part of our return policy, we kindly request that the customer assumes responsibility for the product until it safely reaches our facility. Additionally, the cost of s
After receiving your return, we will inspect it and issue your refund as soon as possible and notify you by email. Please note that depending on your bank, it might take a few days for the refund amount to appear in your account.If the inspection and
After we receive your items, we'll send you a refund to your original payment method within 3 business days. You'll get a confirmation mail too, so keep an eye on your inbox or spam box.Please Note: The purchase value for partial return is required t
Please log into your Klarna account, indicate that your order was returned, and pause the payment deadline.
We do not offer direct exchanges for prices or item exchanges. To exchange an item for a new size or colour you must place a return for the unwanted item(s) and place a new order for the desired item(s). Your returned item will be processed and refun
If an order includes a gift or bundled items, it should be returned with the order or your refund will be adjusted to deduct the retail value of the gift.Please click here to read our Gift Policy.
Unfortunately, we are not able to arrange a return package pickup. If you are unable to drop off your return due to personal circumstances, please contact our Customer Service.Please read our return policy by clicking here.