Delivery

Tracking and delivery status

Do I need to pay taxes and customs charges?

Norway. Orders for over NOK 350 sold directly to customers in Norway requires the customer to pay the following import costs:. Switzerland. Orders sold directly to customers in Switzerland requires the customer to pay the following import costs:.

What countries does GOBI Cashmere deliver to?

We partner with DHL, DHL Express for all our deliveries usually throughout the world. However, due to the COVID-19 pandemic, there are delays and restrictions for some countries. Please click HERE to read more about the DHL international parcel servi

What documents will be included in the shipment?

We ship the parcel with invoice and return slip. We also send the invoice and return information within the confirmation email after the order placement. If you are not able to find the confirmation email of your order, please contact our customer su

What should I do if I received a wrong product?

We deeply apologize if this happened. Please contact our Customer Service team via email within 5 business days ([email protected]) and send the photos of the product and the label. We will help you further.

What should I do if my order has not been delivered?

If the delivery is taking longer than the maximum delivery period of 7-14 business days or if the tracking information shows that your parcel was delivered but you have not received it, please contact our Customer Service team within in 5 business da

Is multiple address delivery possible?

Unfortunately, we only ship orders to one shipping address at a time. If you would like us to send your items to different addresses, please place a separate order for each address.

Can I change the delivery address?

If you gave an incorrect shipping  address,  unfortunately it's not possible to edit the address. Thus, we recommend you to contact us to cancel your order. If your order is not fulfilled yet, we are able to cancel it, so that you can place a new ord

Delivery costs and timings

What should I do if an item is missing from my order or I received a damaged item?

If a product is missing from your order or you have received a damaged product, your products might have gotten lost or damaged during the delivery. Please note that during the holiday season, there is a high chance of items being missing or getting

What happens if the courier is unable to deliver or if I am not home?

Depending on your location and local courier service, the courier will pass by up to three times at your delivery address or the package will be delivered to the nearest post office/collection point. If your package is delivered to a post office or c