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support-1@gobicashmere.com
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GOBI Cashmere EU

<h4 data-aura-rendered-by="99:1206;a" id="isPasted"><span style="font-size: 16px;">Online</span></h4><h4 data-aura-rendered-by="99:1206;a" id="gobi-cashmere-products-may-be-purchased-on-gobicashmerecom"><span style="font-size: 14px;">GOBI Cashmere products may be purchased on gobicashmere.com.</span></h4><h4 data-aura-rendered-by="99:1206;a" id="the-gobi-cashmere-website-presents-all-currently-available-ready-to-wear-collection-accessories-and-home-products"><span style="font-size: 14px;">The GOBI Cashmere website presents all currently available ready-to-wear collection, accessories and home products.</span></h4><p><br></p><h4 data-aura-rendered-by="99:1206;a" id="in-store"><span style="font-size: 16px;">In Store</span></h4><h4 data-aura-rendered-by="99:1206;a" id="gobi-cashmere-products-are-available-at-our-flagship-stores-in-ulaanbaatar-and-berlin-please-find-the-information-about-you-may-need-on-our-store-location-page"><span style="font-size: 14px;">GOBI Cashmere products are available at our flagship stores in Ulaanbaatar and Berlin. Please find the information about you may need on our Store Location page.&#xA0;</span></h4><h4 data-aura-rendered-by="99:1206;a" id="our-products-may-also-be-purchased-in-brick-and-mortar-stores-around-the-world"><span style="font-size: 14px;">Our products may also be purchased in brick-and-mortar stores around the world.</span></h4><h4 data-aura-rendered-by="99:1206;a" id="if-you-need-more-information-please-contact-our-customer-service-"><span style="font-size: 14px;">If you need more information, please contact our Customer Service .</span></h4>

Where can I buy GOBI Cashmere products?

Product

Is shopping on gobicashmere.com safe?

What brands does GOBI Cashmere have?

What to do if the website does not work properly?

Where can I find out more about GOBI Cashmere?

How can I subscribe/unsubscribe to your Newsletter?

What is the GOBI Cashmere privacy policy?

About us

What emails should I expect after placing an order?

I cannot place an order

How do I place an order?

How can I cancel my order?

Duplicated orders

Can I modify/change my order after it has been placed?

Which payment methods do you accept?

What should I do if I haven't received or deleted my order or shipping confirmation email?

Are the prices the same online and in store?

Tracking and delivery status

Do I need to pay taxes and customs charges?

What countries does GOBI Cashmere deliver to?

What documents will be included in the shipment?

What should I do if I received a wrong product?

What should I do if my order has not been delivered?

Is multiple address delivery possible?

Can I change the delivery address?

Delivery costs and timings

What should I do if an item is missing from my order or I received a damaged item?

What happens if the courier is unable to deliver or if I am not home?

Delivery

Return policy

I cannot create a return label using your portal

How long does it take until I receive my refund?

How will I know you have refunded me?

I have returned my order, but Klarna is still sending me payment reminder

Price exchanges/Defective merchandise

What is the Gift/Bundle return policy?

Do you book a home collection for returns?

Refund policy regarding Zalando

Return

Do you offer price adjustments?

Can I use two offer/discount codes at once?

What happens if I forget to enter my discount code?

How do I use a discount code?

Offer/Gift/Discount

Orders

Sizing guide

Why is the cashmere better than other fabrics?

What is Mongolian cashmere?

When will you restock your products? Can you notify me if a product is available again?

Product sustainability

Is your cashmere ethically sourced?

How do I know if the item is in stock?

Colours

What materials are used to make your products?

Storing

Washing

Pilling

Ironing

Online

GOBI Cashmere products may be purchased on gobicashmere.com.

The GOBI Cashmere website presents all currently available ready-to-wear collection, accessories and home products.

In Store

GOBI Cashmere products are available at our flagship stores in Ulaanbaatar and Berlin. Please find the information about you may need on our Store Location page. 

Our products may also be purchased in brick-and-mortar stores around the world.

If you need more information, please contact our Customer Service .