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GOBI Cashmere EU

<h4 id="if-you-need-your-order-or-shipping-confirmation-email-again-please-contact-us-at-support-1gobicashmerecom-and-our-customer-service-team-will-resend-your-requested-information"><span style="font-size: 14px;">If you need your order or shipping confirmation email again, please contact us at support-1@gobicashmere.com and our customer service team will resend your requested information.</span></h4>

If you need your order or shipping confirmation email again, please contact us at support-1@gobicashmere.com and our customer service team will resend your requested information.

What should I do if I haven't received or deleted my order or shipping confirmation email?

Orders

Is shopping on gobicashmere.com safe?

What brands does GOBI Cashmere have?

What to do if the website does not work properly?

Where can I find out more about GOBI Cashmere?

How can I subscribe/unsubscribe to your Newsletter?

What is the GOBI Cashmere privacy policy?

About us

What emails should I expect after placing an order?

I cannot place an order

How do I place an order?

How can I cancel my order?

Duplicated orders

Can I modify/change my order after it has been placed?

Which payment methods do you accept?

Are the prices the same online and in store?

Tracking and delivery status

Do I need to pay taxes and customs charges?

What countries does GOBI Cashmere deliver to?

What documents will be included in the shipment?

What should I do if I received a wrong product?

What should I do if my order has not been delivered?

Is multiple address delivery possible?

Can I change the delivery address?

Delivery costs and timings

What should I do if an item is missing from my order or I received a damaged item?

What happens if the courier is unable to deliver or if I am not home?

Delivery

Return policy

I cannot create a return label using your portal

How long does it take until I receive my refund?

How will I know you have refunded me?

I have returned my order, but Klarna is still sending me payment reminder

Price exchanges/Defective merchandise

What is the Gift/Bundle return policy?

Do you book a home collection for returns?

Refund policy regarding Zalando

Return

Do you offer price adjustments?

Can I use two offer/discount codes at once?

What happens if I forget to enter my discount code?

How do I use a discount code?

Offer/Gift/Discount

Sizing guide

Why is the cashmere better than other fabrics?

What is Mongolian cashmere?

When will you restock your products? Can you notify me if a product is available again?

What should I do if I haven't received or deleted my order or shipping confirmation email?Updated 8 months ago

If you need your order or shipping confirmation email again, please contact us at [email protected] and our customer service team will resend your requested information.