# GOBI Cashmere EU > Public Help Center articles for GOBI Cashmere EU. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Where can I find out more about GOBI Cashmere?](https://gobicashmere.gorgias.help/en-US/where-can-i-find-out-more-about-gobi-cashmere-114875.md): Explore our Blogs and Press section to learn more about GOBI Cashmere, our ethical commitment, cashmere sourcing and production, and facts about Mongolian culture and cashmere. GOBI Cashmere:. With the founding of GOBI through the joint cooperation - [GOBI Cashmere terms & conditions](https://gobicashmere.gorgias.help/en-US/gobi-cashmere-terms-and-conditions-115119.md): Please read our:. General terms & conditions. Shipping policy. Return policy. Privacy policy. Imprint - [What is Mongolian cashmere?](https://gobicashmere.gorgias.help/en-US/what-is-mongolian-cashmere-115120.md): Nomadic life provides Mongolians with a sense of historical identity and pride. Depending on the weather, families along with their animals move at least four times a year and even more than 10 times in dry and heavy snow years. The biological featur - [Where can I buy GOBI Cashmere products?](https://gobicashmere.gorgias.help/en-US/where-can-i-buy-gobi-cashmere-products-115122.md): Nomadic life provides Mongolians with a sense of historical identity and pride. Depending on the weather, families along with their animals move at least four times a year and even more than 10 times in dry and heavy snow years. The biological featur - [Why is the cashmere better than other fabrics?](https://gobicashmere.gorgias.help/en-US/why-is-the-cashmere-better-than-other-fabrics-115123.md): Cashmere benefits:. When you think of cashmere, you probably envision luxurious, soft, and stylish clothing. However, what many may not realize is that cashmere offers a treasure trove of health benefits beyond its fashionable appeal. Please click he - [Ethical Sourcing & Quality](https://gobicashmere.gorgias.help/en-US/ethical-sourcing-and-quality-608313.md): Our thousands of years of nomadic heritage and beautiful co-existing way of life gives us the most humane and ethical method to harvest cashmere. After surviving the harsh Mongolian winter, a new season starts and with it a need to shed any excessive - [Is your cashmere ethically sourced?](https://gobicashmere.gorgias.help/en-US/is-your-cashmere-ethically-sourced-608314.md): Our thousands of years of nomadic heritage and beautiful co-existing way of life gives us the most humane and ethical method to harvest cashmere. After surviving the harsh Mongolian winter, a new season starts and with it a need to shed any excessive - [How do I place an order?](https://gobicashmere.gorgias.help/en-US/how-do-i-place-an-order-115124.md): To order online, please follow these steps:. 1. Select goods. Enter your customer details: invoice address, delivery address, contact details including email and phone number. 2. Select payment method. Check & verify info (name, address, method of pa - [How can I cancel my order?](https://gobicashmere.gorgias.help/en-US/how-can-i-cancel-my-order-115125.md): Please contact our customer support by email at support-1@gobicashmere.com to cancel your order. We will forward your request to our logistics partner, however, please understand that your request could be denied if your order is already processed fo - [Can I modify/change my order/address after it has been placed?](https://gobicashmere.gorgias.help/en-US/can-i-modifychange-my-orderaddress-after-it-has-been-placed-115127.md): Unfortunately, we are not able to modify an order/ address once it has been placed. Therefore, we kindly ask you to contact us by email at support-1@gobicashmere.com if you want to cancel your order. We can try and request our logistics partner to ca - [Duplicated orders](https://gobicashmere.gorgias.help/en-US/duplicated-orders-115128.md): Please contact our customer support by email at support-1@gobicashmere.com to cancel your order. We will forward your request to our logistics partner, however, please understand that your request could be denied if your order is already being proces - [Why was my order cancelled? - Out of stock](https://gobicashmere.gorgias.help/en-US/why-was-my-order-cancelled---out-of-stock-115129.md): We are very sorry if your order was cancelled. Due to a system error that occurs from time to time, some items may be sold even though they are sold out. Your order could Unfortunately, your order may have been one of these and had to be cancelled. O - [When will I receive other items? My order was incomplete?](https://gobicashmere.gorgias.help/en-US/when-will-i-receive-other-items-my-order-was-incomplete-115130.md): We are very sorry that your order was shipped partially. Due to a system error that occurs from time to time, some items may be sold even though they are sold out. Your order could unfortunately be one of them and had to be shipped partially. In this - [What countries does GOBI Cashmere deliver to?](https://gobicashmere.gorgias.help/en-US/what-countries-does-gobi-cashmere-deliver-to-608342.md): We partner with DHL, DHL Express for all our deliveries, usually throughout the world. Please read here about the current ramifications on shipping and delivery by Deutsche Post and DHL as a result of national and international events that may impact - [What documents will be included in the shipment?](https://gobicashmere.gorgias.help/en-US/what-documents-will-be-included-in-the-shipment-608344.md): We ship the parcel with invoice and return slip. We also send the invoice and return information within the confirmation email after the order placement. If you are not able to find the confirmation email of your order, please contact our customer su - [Do I need to pay taxes and customs charges?](https://gobicashmere.gorgias.help/en-US/do-i-need-to-pay-taxes-and-customs-charges-608367.md): Within EU. There are no customs duties, and no additional fees other than the shipping cost to be paid when ordering from within the EU. The quoted final prices will include the VAT of the destination country. Outside EU. In some countries outside th - [Delivery to a DHL Packstation](https://gobicashmere.gorgias.help/en-US/delivery-to-a-dhl-packstation-608369.md): To receive your shipment at a DHL Pack station, enter the correct Pack station address. Please read here on DHL, how to receive your parcels at a Pack station. Please note that if you use a Pack station as your delivery address, it is unfortunately n - [Is multiple address delivery possible?](https://gobicashmere.gorgias.help/en-US/is-multiple-address-delivery-possible-608370.md): Unfortunately, we only ship orders to one shipping address at a time. If you would like us to send your items to different addresses, please place a separate order for each address. - [Can I change the delivery address?](https://gobicashmere.gorgias.help/en-US/can-i-change-the-delivery-address-608371.md): Unfortunately, we are not able to modify an order/ address once it is placed. Please place a new order with the correct address. We kindly ask you to contact us by email at support-1@gobicashmere.com, if you want to cancel your order. We can try and - [Where is my order?](https://gobicashmere.gorgias.help/en-US/where-is-my-order-608372.md): Once your order is packed and dispatched, you will receive a shipment notification by email. This email will include the tracking number, which you can use on the corresponding tracking websites that you have chosen as a carrier to track the delivery - [What happens if the courier is unable to deliver or if I am not home?](https://gobicashmere.gorgias.help/en-US/what-happens-if-the-courier-is-unable-to-deliver-or-if-i-am-not-home-608373.md): DHL usually only makes one delivery attempt and takes the parcel to a branch if the recipient or a neighbour cannot be found. The parcel can be collected the next day at the earliest with the parcel notification card and an identity card. If the parc - [What should I do if my order has not been delivered?](https://gobicashmere.gorgias.help/en-US/what-should-i-do-if-my-order-has-not-been-delivered-608374.md): If the delivery is taking longer than the maximum delivery period of 7 business days within Germany and EU countries, and 21 business days to the non-EU countries or if the tracking information shows that your parcel was delivered, but you have not r - [What should I do if I received a wrong product?](https://gobicashmere.gorgias.help/en-US/what-should-i-do-if-i-received-a-wrong-product-608375.md): We deeply apologize if this happened. Please contact our Customer Service team via email within 2 days (support-1@gobicashmere.com) and send the photos of the product and the label. We will help you further. - [What should I do if I received a damaged and incomplete parcel?](https://gobicashmere.gorgias.help/en-US/what-should-i-do-if-i-received-a-damaged-and-incomplete-parcel-608376.md): We are sorry if you have received an incomplete and damaged package. Please contact our Customer Service team via email within 2 days (support-1@gobicashmere.com) and send photos of the product and the package. Please bring the parcel to the nearest - [What should I do if an item is missing from my order or I received a damaged item?](https://gobicashmere.gorgias.help/en-US/what-should-i-do-if-an-item-is-missing-from-my-order-or-i-received-a-damaged-item-608377.md): If a product is missing from your order, or you have received a damaged product, your products might have got lost or damaged during the delivery. If you received an incomplete or damaged package, we kindly ask that you take the parcel to the nearest - [Return policy](https://gobicashmere.gorgias.help/en-US/return-policy-608427.md): Within Germany. A return fee of 5 EUR will be charged for all online returns in Germany made through our returns portal to obtain a return label. The return fee will be deducted from the amount of your refund. Outside Germany. We are unable to provid - [What is the Gift/Bundle/BOGO return policy?](https://gobicashmere.gorgias.help/en-US/what-is-the-giftbundlebogo-return-policy-608428.md): Gift/Bundle/BOGO/2+1 with Purchase. If you are returning an order that includes a gift/bundle/BOGO please include the gift item with your return. If you are returning one of the paid items from a "2+1" promotion, the free item may need to be returned - [Why is there no free return?](https://gobicashmere.gorgias.help/en-US/why-is-there-no-free-return-608429.md): From 1 February 2023, we will not provide return labels for orders outside Germany and the UK; the customer is responsible for the product until it reaches us and the shipping and other charges. To keep our ordering and returns processes as green as - [How can I use the return portal? (only within Germany)](https://gobicashmere.gorgias.help/en-US/how-can-i-use-the-return-portal-(only-within-germany)-608474.md): A return fee of 5 EUR will be charged for all online returns in Germany made through our returns' portal to obtain a return label. The return fee will be deducted from the amount of your refund. Please note whether you have ordered from our internati - [I cannot create a return label using your portal](https://gobicashmere.gorgias.help/en-US/i-cannot-create-a-return-label-using-your-portal-608476.md): Our return portal is only for orders within Germany. Please make sure that you use the e-mail address you used to place the order with us and the order number you received from us (e.g.: IN12345, DE123456). You will find this number only in the confi - [I haven’t received the return label](https://gobicashmere.gorgias.help/en-US/i-haven%E2%80%99t-received-the-return-label-608477.md): You can log back into our return portal and download the return label if you did not receive it by email. DE Return portal: https://gobicashmereeu.returnscenter.com/. IN Return portal: https://gobicashmereeu.returnscenter.com/ - [Return for Non-EU countries](https://gobicashmere.gorgias.help/en-US/return-for-non-eu-countries-608478.md): We are unable to provide return labels for orders outside of Germany and the UK, since the 1st of February 2023; the customer is to be responsible for the product until it reaches us and the shipment fee. Until the delivery to our warehouse, the parc - [Return Switzerland](https://gobicashmere.gorgias.help/en-US/return-switzerland-608481.md): We are unable to provide return labels for orders outside of Germany and the UK. since the 1st of February 2023; the customer is to be responsible for the product until it reaches us and the shipment fee. Until the delivery to our warehouse, the par - [Do you have an exchange service?](https://gobicashmere.gorgias.help/en-US/do-you-have-an-exchange-service-608482.md): We accept exchanges within 30 days from the date the customer receives their order. To request an exchange, customers must first contact our customer service team for guidance.Once the return is registered in our system, the replacement product will - [Do you book a home collection for returns?](https://gobicashmere.gorgias.help/en-US/do-you-book-a-home-collection-for-returns-608483.md): Unfortunately, we are not able to arrange a return package pickup. - [How long does it take until I receive my refund?](https://gobicashmere.gorgias.help/en-US/how-long-does-it-take-until-i-receive-my-refund-608484.md): Upon receipt of the return, it will be inspected;. - If the return is approved for a refund, the amount will be credited to the customer's account within 14 business days (this may vary depending on the banking institution). - If the return is not ap - [How will I know you have refunded me?](https://gobicashmere.gorgias.help/en-US/how-will-i-know-you-have-refunded-me-608486.md): Once the returned product has been inspected and accepted, a refund will be issued within 14 business days in the form of the original payment method the customer used for the purchase, and you will be notified by email. Please note that depending on - [I have returned my order, but Klarna is still sending me payment reminder](https://gobicashmere.gorgias.help/en-US/i-have-returned-my-order-but-klarna-is-still-sending-me-payment-reminder-608487.md): To pause your payment plan with Klarna, log in to the Klarna app or web portal and locate the purchase you'd like to dispute. Select 'Report a return' from the options provided. - [My refund was incomplete](https://gobicashmere.gorgias.help/en-US/my-refund-was-incomplete-608489.md): Please note the following:. - Whether your order has a gift/ bundle/ "BOGO" promotion and whether you have returned it. In case of a (partial) return, the retail value of the gift will be automatically deducted if the minimum purchase value of the gi - [My return period is exceeded](https://gobicashmere.gorgias.help/en-US/my-return-period-is-exceeded-608491.md): If your 14 days return period exceeded, and you brought the return to the post office later than this period, we can only offer you a store credit, and a refund is not possible. - Returns are eligible if initiated and posted at any local post office - [My return is lost (used our return label)](https://gobicashmere.gorgias.help/en-US/my-return-is-lost-(used-our-return-label)-608493.md): If you used our return label, please contact us at support-1@gobicashmere.com and send us the return proof/ return bill with the return tracking number. If the parcel is delivered to our 3PL logistic partner, we will inform our partner to book the re - [My return is lost (returned on own cost)](https://gobicashmere.gorgias.help/en-US/my-return-is-lost-(returned-on-own-cost)-608495.md): If you returned your order on your own cost, please note the correct return address. The correct return address:. WKS Textilveredlungs-GmbHc/o GOBI Cashmere Europe GmbHIndustriestr. 149849 WilsumGermany. If you can track your parcel and see that it h - [Zalando return and refund](https://gobicashmere.gorgias.help/en-US/zalando-return-and-refund-608498.md): To read more on the return and refund policy regarding. - Zalando DE orders, please click here. - Zalando AT orders, please click here. - Zalando FR orders, please click here. - Zalando SE orders, please click here. - [Which payment methods do you accept?](https://gobicashmere.gorgias.help/en-US/which-payment-methods-do-you-accept-608776.md): We offer the following methods of payment on our website:. Visa. Mastercard. American Express. Maestro. Union Pay. Bancontact. EPS. Überweisung. Ideal. Klarna pay later. Klarna pay now. Sofort bank. Shop Pay. Apple Pay. Google Pay. PayPal. We use Sho - [Paid with Sofort Bank](https://gobicashmere.gorgias.help/en-US/paid-with-sofort-bank-608779.md): If you have paid with us using Sofort Bank, transactions between banks can take a few days. Orders are normally processed within 1-2 business days after receipt of payment. You will be notified by email when your order is ready to ship. - [Are the prices the same online and in store?](https://gobicashmere.gorgias.help/en-US/are-the-prices-the-same-online-and-in-store-608781.md): Promotions. Please note that discounts and promotions may vary at online and physical stores. We cannot guarantee that the same prices will always be available online and in physical stores. Products purchased at online stores cannot be returned or r - [Why the price changes at the check-out? Tax added price/ dynamic prices including taxes](https://gobicashmere.gorgias.help/en-US/why-the-price-changes-at-the-check-out-tax-added-price-dynamic-prices-including-taxes-608783.md): We activated dynamic prices including taxes on Shopify since the 1st of February, 2023. Include or exclude tax based on the customer's country: Customers in some countries or regions, such as the United Kingdom, expect to see product prices inclusive - [Why are your prices increased?](https://gobicashmere.gorgias.help/en-US/why-are-your-prices-increased-608787.md): We fully understand your concern about the price increase and kindly seek your attention to our statement. Our goal is to continue to provide you with the most authentic cashmere products, and to run our logistical procedures as efficiently and econo - [Do you offer price adjustments?](https://gobicashmere.gorgias.help/en-US/do-you-offer-price-adjustments-608790.md): Unfortunately, we don't offer price adjustments. You are welcome to return the item and re-order at the new price if you wish. At the end of GOBI’s promotions or sales offers, any following offers may hold the same or similar sales amount or offered - [Reward program - How can I use loyalty points?](https://gobicashmere.gorgias.help/en-US/reward-program---how-can-i-use-loyalty-points-608794.md): After you have registered on our website as well as for the reward program with an email address, you will be able to redeem your points. Please note and register there on which website, German or English, you have your points and orders. As our Engl - [Reward program -How does the friend referral for rewards program work?](https://gobicashmere.gorgias.help/en-US/reward-program--how-does-the-friend-referral-for-rewards-program-work-608797.md): Give your friends €20 off their first order over €100 and get €20 (in points) for each successful referral. Once your friends register on our website, and for the rewards program and make a purchase over €100, the 20EUR (in points) will be added to y - [Reward program - How can I earn points for reviews?](https://gobicashmere.gorgias.help/en-US/reward-program---how-can-i-earn-points-for-reviews-608802.md): Please note, the review points are not meant for each review. That means the review points will be added only once. Currently, the review points are added automatically for the review on our website. Please note that you have to leave a review on our - [Why was a gift/bundle item not included in the shipment?](https://gobicashmere.gorgias.help/en-US/why-was-a-giftbundle-item-not-included-in-the-shipment-608804.md): To receive a gift/additional BOGO (Buy 1, Get 1 Free) and bundle item, the customer should add it to the cart with the selected item, otherwise, the gift/additional BOGO and bundle item will not be shipped together. GOBI has no authority to ship the - [Do you have a gift wrap service?](https://gobicashmere.gorgias.help/en-US/do-you-have-a-gift-wrap-service-608806.md): Unfortunately, we do not offer a gift-wrapping service. Please note, our orders are processed by our 3PL-Partner, and the return form and delivery note/invoice are included in the parcel. - [What is your gift policy?](https://gobicashmere.gorgias.help/en-US/what-is-your-gift-policy-608808.md): Please read our gift policy. From time to time, we run “Free Gift/Bundle” offers and promotions when you purchase qualifying items or place a qualifying order. These are the terms and conditions that govern those promotions:. https://www.gobicashmere - [How can I subscribe/unsubscribe to your Newsletter/ SMS?](https://gobicashmere.gorgias.help/en-US/how-can-i-subscribeunsubscribe-to-your-newsletter-sms-608537.md): Subscribe/ unsubscribe Newsletter:. You can sign up for our newsletter to get early access to new arrivals, sales, events. To subscribe, please fill in your email address in the registration form at the bottom of our homepage. If you wish to unsubscr - [What emails should I expect after placing an order?](https://gobicashmere.gorgias.help/en-US/what-emails-should-i-expect-after-placing-an-order-608539.md): Order confirmation email:. After you have placed an order, an order confirmation email will be sent to the customer, which includes the summary, the general terms, conditions and the invoice for the order. Please note: This order confirmation does no - [What should I do if I haven't received or deleted my order or shipping confirmation email?](https://gobicashmere.gorgias.help/en-US/what-should-i-do-if-i-havent-received-or-deleted-my-order-or-shipping-confirmation-email-608540.md): If you need your order or shipping confirmation email again, please contact us by email at support-1@gobicashmere.com and our customer service team will resend your requested information. - [I can’t find/download my invoice](https://gobicashmere.gorgias.help/en-US/i-can%E2%80%99t-finddownload-my-invoice-608541.md): You have received an order confirmation email from us after placing your order. In the email, you can download the invoice for your order as a PDF. If you can’t download your invoice, please contact customer service at support-1@gobicashmere.com. - [Is shopping on gobicashmere.com safe?](https://gobicashmere.gorgias.help/en-US/is-shopping-on-gobicashmerecom-safe-608542.md): We use Shopify payment with integrated 3D Secure checkout. 3D Secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting the user to the card issuer’s domain - [What to do if the website does not work properly?](https://gobicashmere.gorgias.help/en-US/what-to-do-if-the-website-does-not-work-properly-608543.md): If you are having problems with our website, please try clearing your browser's cookies and cache. For example, click here to read the instructions on how to clear Google Chrome cookies and cache. Alternatively, please try using the private browsing - [I cannot place an order](https://gobicashmere.gorgias.help/en-US/i-cannot-place-an-order-608544.md): If you are unable to proceed to checkout, these products may be sold out. Therefore, please remove all products from your shopping cart and try again to add the goods to the cart. Please make sure the discount code isn’t expired. If you are having pr - [How to sign up on your website?](https://gobicashmere.gorgias.help/en-US/how-to-sign-up-on-your-website-608547.md): If you have created a customer account on our website, you will receive an e-mail from us to activate your account. Please click on the "Activate your account" button, and you will be redirected to our website where you can enter and confirm your e-m - [I can't log in to my account](https://gobicashmere.gorgias.help/en-US/i-cant-log-in-to-my-account-608564.md): Please note whether you have ordered or registered on our English or German website. If you can’t log in to your account with the email, which you’ve used for your last order, that means you do not have a customer account with us. So far, you have or - [Sizing guide](https://gobicashmere.gorgias.help/en-US/sizing-guide-115537.md): You can view detailed measurements and the size charts of the products by clicking on the "Size Guide" button on the product page. Since the fit of our GOBI Cashmere products can vary by model, we recommend reviewing the product description and size - [What is Pantone colour system?](https://gobicashmere.gorgias.help/en-US/what-is-pantone-colour-system-614740.md): At GOBI, we have an extensive colour palette and the colours are numbered or determined according to the Pantone colour system. Please read more about the Pantone Colour System here. What is Pantone Matching System (PMS)?. The Pantone Matching System - [What are natural colours?](https://gobicashmere.gorgias.help/en-US/what-are-natural-colours-614742.md): Our natural pieces are non-dyed, non-bleached, hypoallergenic, and made of 4 natural colors (off white, taupe, beige, warm grey) of Mongolian cashmere. - Made with 100% undyed & unbleached cashmere. - Certified by SFA. - GOBI Natural collection uses - [What materials are used to make your products?](https://gobicashmere.gorgias.help/en-US/what-materials-are-used-to-make-your-products-614744.md): All our products are made from high-quality Mongolian cashmere. As one of the largest vertically integrated cashmere producers in the world, our specialists control the quality of our Cashmere starting from the collection of materials from local herd - [What materials are used to make your sneakers?](https://gobicashmere.gorgias.help/en-US/what-materials-are-used-to-make-your-sneakers-614746.md): Cashmere Sneakers. Experience the ultimate in comfort and style with GOBI’s LOW-TOP CASHMERE SNEAKERS. Combining the timeless appeal of cashmere with the versatility of sneakers, they’re a true wardrobe essential for those seeking unmatched sophistic - [About ply and gauge (gg)](https://gobicashmere.gorgias.help/en-US/about-ply-and-gauge-(gg)-614748.md): The thickness and overall quality of the product can be determined with ply and gauge. Ply. The ply is the number of threads twined together to make a single piece of cashmere yarn. If 2 threads of cashmere twisted into 1 piece, it’s called 2-ply cas - [Certification - OEKO-TEX STANDARD 100 for 100% cashmere yarns](https://gobicashmere.gorgias.help/en-US/certification---oeko-tex-standard-100-for-100%25-cashmere-yarns-614827.md): GOBI Corporation has been granted authorization according to STANDARD 100 by OEKO-TEX to use the STANDARD 100 by OEKO-TEX mark for the following articles:. Yarns made of 100% cashmere in natural white, beige, warm grey and brown, or bleached fiber-dy - [Certification - OEKO-TEX Standard 100 Certificate for textile articles](https://gobicashmere.gorgias.help/en-US/certification---oeko-tex-standard-100-certificate-for-textile-articles-614830.md): GOBI JSC has been granted the OEKO-TEX STANDARD 100 certification and the right to use the trademark. Scope. Knitted sweater and cardigan made of 100% cashmere yarns in natural white, beige, warm grey and brown, or bleached, fiber-dyed (with reactive - [When will you restock your products? How do I know if the item is in stock?](https://gobicashmere.gorgias.help/en-US/when-will-you-restock-your-products-how-do-i-know-if-the-item-is-in-stock-614833.md): In the event that an item is sold out, a checkout issue may occur. All products on our website are typically in stock. If you have not yet completed your order, another customer may purchase the item. In the event that this occurs, kindly remove the - [I want to complaint about a faulty product](https://gobicashmere.gorgias.help/en-US/i-want-to-complaint-about-a-faulty-product-614927.md): Please contact our customer service at support-1@gobicashmere.com, and provide photos of the faulty item, clearly showing the fault, and describe the fault, so that we can help you further. The quality complaints with photos are inspected by our spec - [Can cashmere get static?](https://gobicashmere.gorgias.help/en-US/can-cashmere-get-static-614929.md): Dry air and friction create an electrical charge in clothing. Natural fibres such as silk, wool and cashmere become statically charged if worn with other clothes with synthetic fibres, for example. You can read tips on the internet on how to avoid st - [Why is cashmere itchy and doesn’t feel soft?](https://gobicashmere.gorgias.help/en-US/why-is-cashmere-itchy-and-doesn%E2%80%99t-feel-soft-614932.md): The itchiness of cashmere can be caused due to the following factors:. As the cashmere is bleached and dyed except in natural colour, the structure/ softness of the cashmere may be slightly affected. If it does not feel soft, you can wash it by follo - [Storing](https://gobicashmere.gorgias.help/en-US/storing-115539.md): When storing, fold your cashmere garment, and do not use a hanger as it ruins the shape. When placing your garment in long-term storage, use a garment bag or box, or both. Since cashmere attracts moths, we recommend placing a moth repellent in the bo - [Washing](https://gobicashmere.gorgias.help/en-US/washing-115557.md): Quick GuideThere are 3 types of cashmere products produced by GOBI Cashmere & how to care for them are outlined below: Sewn – coats, trench coats, blazers, and suitsOnly dry cleaningKnitted – sweaters, pants, scarves, hats, gloves, socks, etc.